Switch your SAP Business One support to CitySoft

CitySoft offer companies who are using SAP Business One a range of professional services designed to-
• Ensure maximum system uptime and application performance
• Extend the life and value of SAP Business One for our clients
• Help companies run simple, run smart and grow profitably

The CitySoft services include

  • Help Desk services supplied under the CitySoft Master Services Agreement
  • On-site and on-line product upgrade services
  • Introduction of SAP and SAP companion product capabilities
  • System use review services
  • Technical, Report writing / Business Intelligence & Training services
  • Specialized SAP Business One Cloud Hosting services

SAP Business One support from CitySoft

When it comes to SAP Business One ERP software support, our people, our client engagement processes, and our mix of available services set CitySoft apart from our competitors.
CitySoft goes the extra yard to solve SAP Business One support cases. Our SAP certified SAP Business One consultants have both the skills and a genuine desire to deliver great service and support case outcomes. The SAP team, based in Australia, provide concise explanations and solutions and where appropriate instructions on what to do if the issue reappears.
CitySoft utilizes HALO a market leading case management software system which provides CitySoft Master Service Agreement (MSA) clients with simple case logging and tracking capabilities and a high level of engagement. The monthly client MSA report help clients with planning and a method for continuous SAP Business One improvement.
The CitySoft master services agreement (MSA) for SAP Business One is essentially a monthly retainer for post-project service and support. Our MSA case management service is designed to quickly resolve system issues or to provide a temporary workaround whilst we liaise with SAP or solve your case. All this is done with a view to reducing the immediate impact of an issue on your business operations ahead of providing a permanent fix.
In addition to being used on support cases, MSA hours can also be used to improve and expand a company’s use of SAP Business One.

The CitySoft MSA –
• Is an easy to use, streamlined case management system with SLA’s.
• Offers clear and concise reporting on support cases
• Delivers fast responses from SAP certified consultants assigned to support
• Helps clients smooth out support expenditure across the year.

CitySoft Support Points of difference

SAP Business One is a key product in CitySoft’s stable of ERP products. This translates into a laser focus on the new technologies and capabilities released by SAP in each SAP Business One update. Our objective is to maintain leadership in the SAP Business One ecosystem so we can provide our clients with informed, timely and useful information that can assist them extract even greater value from their SAP Business One system.
CitySoft’s investment in SAP Business One extends to leveraging digital enablers such as AI and machine learning, mobility, big data – Data Analytics & application extensions (developments & integrations).
The CitySoft position with SAP Business One is forward not backwards looking and the product is certainly not viewed by CitySoft as a maintain product.

The process of switching to CitySoft

We get it. Changing partners can be viewed as a great leap into the unknown. Will we be better served by our new partner? Will we be financially penalized? What happens if it doesn’t work out? Am I allowed to change partners?

Despite what some of our competitors say, the process of moving SAP partners is straight forward. There are no SAP rules that disallow a change of partner. There is no need to only change your partnership on the 31st December that date being SAPs last day of their financial year. There are no SAP licensing penalties imposed on companies who switch SAP partners.

The reasons we’re told why companies change their SAP Business One support partner include a lack of care, post sale, being taken for granted, a loss of key support staff, a drop off of focus on SAP Business One, generally as the consulting firm shifts their focus onto other ERP systems.

CitySoft have created a simple pathway to changing over SAP partners that addresses the concerns mentioned above. If you’d like to confidentially explore what’s required to change your SAP Business One support over to CitySoft please call CitySoft on 1300 762 762 or email admin@citysoft.net.au

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info@citysoft.net.au

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