Switch Sage Intacct Support to CitySoft

If waiting around for action from your business partner when you’re facing business disruption from an issue with your ERP or supporting systems causes you and your team major headaches then you may have the wrong support partner. Answering a support call by someone who can’t help can be as frustrating as having no one to speak with. CitySoft operate a mature case management system and a dedicated support desk.

CitySoft offers companies a master services agreement MSA for Sage Intacct. The MSA is essentially a monthly retainer to be consumed on Sage Intacct support. It’s not a case of using it or losing it but rather a service based on a number of hours of support per month, with all unused hours from each month rolling over to the next month.

CitySoft’s MSA case management service, Halo, streamlines the recording of cases and provides you with an easy way to track both case progression and resolution.

Clients who build up unused MSA hours can then use these hours to improve and expand their use of Sage Intacct

Some of the benefits companies obtain by appointing CitySoft as their Sage Intacct support company include:

• An easy to use, streamlined case management system with SLA’s.
• Clear and concise reporting on support cases
• Faster responses from SAGE Intacct certified consultants assigned to support
• The ability to smooth out support expenditure