Master Services Agreement (MSA) option

Move to an application support model that anticipates and prevents application problems before they occur.

Key Program Features

• • Tailored preventative maintence plan: Built based on your particular system components and system use
  • Fixed Allocation of MSA Hours per period: Time tied to your unique instance(s) of Sage X3 ERP
  • Regular Updates: Quarterly reports detailing activities performed, delivered through Halo
  • Regular Benchmarking: We continuously benchmark your system to track progress and ensure improvements are measurable.

Preventative maintenance tasks carried out by CitySoft.

• Clearing/archiving –
• Logs,
• Temporary tables used for Interfaces like Shopify, 3PL, Pipedrive etc.
• Restarting Services –
  • Nectari-SEI Services,
  • Sage X3 Batch Server,
  • Print Server,
  • Syracuse Server,
  • Mongo.