About Us

CitySoft are a mid-sized professional services firm squarely focused on providing and supporting companies with high-value Sage and SAP ERP centric Business Management Solutions.

What We Do

Implement World-class ERP Systems

CitySoft represents market leading Sage & SAP ERP systems

Solution Design

Meet our client’s unique business challenges with a tailored business system

ERP Project Delivery

Deliver quality ERP projects

Support Services

Provide industry leading Technical & Functional support services

Cloud Management

Deliver First Class Cloud Hosting & Infrastructure Services

SIMPLICITY

AGILITY

INNOVATION

INTEGRITY

TRUST

Experience Counts

For many, ERP project and investment success is hard to come by. Success or failure often comes down to your ERP technology partners level of experience.

CitySoft boasts the most experienced and best resourced Sage X3 ERP team in Australasia and our SAP Business One practice also leads the way in Australia on both the expertise and resource measures.

CitySoft’s project processes and disciplines deliver successful projects. Both Sage and SAP have acknowledged CitySoft’s expertise and ability to successfully deliver the largest and most complex projects with the one consistent project methodology applied to all our ERP projects.

Our mature support services are responsive, readily available and staffed by product specialists which minimizes unexpected business disruption.

ERP Project Delivery

An overlay of project management and governance supports a multi-phased project plan that delivers successful projects. We utilize the best parts of SAP and Sage iSigma project methodologies and avoid short-cuts and compromises. We even created our own collaborative cloud tool called TrackMyProject to help all parties successfully navigate through the many project tasks and phases that lead to project and investment success.

Support Services

CitySoft offers a Master Services Agreement (MSA) which is essentially a monthly retainer for an agreed number of hours at a discounted rate that can be used for support purposes and system improvements. CitySoft utilize the HALO case management system and offer extended support hours. Our support teams are resourced with dedicated support staff.

Integrations & Developments

Business success and leadership in today’s digital economy requires adoption of system automations, integrations and customizations. Companies cannot obtain full business system value without incorporating these elements into their IT ecosystem.

CitySoft’s technical prowess with the Sage and SAP development tools means our clients can automate, integrate and optimize business processes generating the strongest ROI from their system investment.

Cloud Migration & Management

CitySoft’s NetCloud company provides tailored cloud hosting services. We are certified vendor cloud partners and offer a range of services orientated to a client’s preference for either private or public cloud resourcing. Our Cloud services and products are heavily focused on delivering business grade security, performance and scalability.

Practical Solutions

CitySoft creates business-wide solutions based around either a Sage or SAP Business One ERP system. We add products from the vendors partner program when a business case exists for their inclusion, and we create bespoke extensions and system integrations using the SAP & Sage recommended technology tools.

We don’t just do ERP software. We understand the real value of an integrated business system that involves far more business processes than those covered by even the most accomplished ERP system. At CitySoft we seek to automate business processes that free up staff to analyse data rather than having to laboriously collect arrange and prepare data. Affinda, Zebra, Lascom and Evocon are prime examples of partnerships adding great value to the core ERP systems CitySoft represents.

Our Customer Commitment

Team Targeted

From our first project charter kick off, we strive to create and identify the best team in depth, experience and availability, both from within the responsible client talent pool and our own expertise, in order to achieve the required project outcomes. We bring on board subject matter experts from our trusted partner advisories where required to ensure nothing is missing in project governance, delivery or support.

Conviction in Commitment

Delivering technology projects is not without difficult conversations from time to time. The base line discussion plan for those challenges is always what is the best outcome for our client. A conviction in sustaining the relationship with our customer that produces value for their enterprise is the overarching commitment in all that we do.

Become A Client

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Executive Team

Trusted relationships, longevity of integrity and professional excellence is at the core of our business.

IAN HILL

MANAGING DIRECTOR

Ian’s extensive experience and knowledge of advanced business software extends over three decades. Ian is responsible for leading CitySoft’s sales and marketing activities across Australia, Asia and the UK. Few Australians have the depth of real world business software solution implementation experience that Ian has.

Ian has solution designed SAP and Sage systems for small to medium sized businesses and mid-sized enterprises, and has helped create project plans that deliver immediate and long-lasting value for CitySoft’s clients, for 32 years. Ian is Australia’s most awarded Sage business partner and one of SAP’s leading consultative sales representatives.

WARREN HETHERINGTON

CHIEF OPERATING OFFICER

As Chief Operating Officer at CitySoft, I am driven by a commitment to operational excellence that aligns our strategic goals with our clients’ aspirations. My responsibilities extend beyond day-to-day management; I focus on enhancing our organisational efficiency through innovative process optimisation, ensuring that our teams are equipped with the tools and insights needed to excel. I am dedicated to fostering a culture of continuous improvement, where collaboration and creativity thrive, empowering our teams to deliver exceptional service and solutions that not only meet but anticipate our clients’ evolving needs in a fast-paced digital landscape. Together, we strive to turn challenges into opportunities, driving success for both CitySoft and our valued partners.

The difference is our experience.

Not only is our Sage X3 team led by the most experienced Sage X3 consultants you can rest assured they are also fully credentialled by Sage.

WARREN HETHERINGTON

CHIEF OPERATING OFFICER

DAN SOUTHERN

SAGE X3 PRACTICE MANAGER

BRUNO USTARIZ

SAGE X3 CONSULTING MANAGER

SESHA GIRIDHAR

SAGE X3 APPLICATION DEVELOPMENT MANAGER

FATEH AHMED

SENIOR ENGINEER – CLOUD & INFRASTRUCTURE

“There were a number of things that were important, one being having a really good business partner who could help us through the journey and that’s where CitySoft came in. Noteably, they’ve got experts in the EDI side.”

Damian Burke – Global CFO Kookaburra Sports Group

Awards

Our greatest rewards, come from delivering quality ERP projects including some of Sage’s & SAP’s more complex and largest Sage X3 and SAP Business One sites locally, nationally and internationally.