About Us
CitySoft is an awarded Sage and SAP partner and a leading Australian provider of ERP Business Management Solutions for Mid-sized Businesses and Small to Mid-Sized Enterprises.
What We Do
Solution Design
Meeting your unique challenges with a tailored approach
ERP Project Delivery
Deliver quality ERP project outcomes
Service Support
Provide Industry leading Technical & Functional support Services
Cloud Management
Offer First Class Cloud Hosting & Infrastructure Services
SIMPLICITY
AGILITY
INNOVATION
INTEGRITY
TRUST
30+ years of experience
CitySoft bring together technology products, people and processes to drive sustainable and recurring enterprise yield and value for our clients.
For over 30 years our focus on customer outcomes has enabled us to grow with our clients both locally in Australia and regionally into Asia and Europe. While technologies are changing every day, our dedication to your business and the integrity of our solutions never will.
Solution Design
Over many years we have watched high trending, build-on-the-fly project methodologies come and go. This often leads to depleted project budgets and fatigued team members. For certainty of cost, scope and time, the CitySoft approach is always design first, build second, demonstrate always. Clarity and attention to detail that maintains visibility of the deliverable is the objective of a CitySoft Solution Design engagement. We are so passionate about our service that we created our own client cloud collaborative tool, TrackMyProject, that ensures traceability and structural integrity from requirement analysis to proposed solution deliverable.
Service & Support
Whether it is in the initial installment of project delivery or in the ongoing hyper care and site support, ‘service’ is the language of our engagement. How we meet our clients service expectations is always important to our Principals. That’s why our availability from support desk to project Principal is non negotiable. We only distribute vendor business applications that we can support with the utmost dedication and technical excellence.
Cloud Migration & Management
When you need to unpack and disassemble the hyper-tech talk from business reality, CitySoft NetCloud will be there for you. A specialist business unit within CitySoft, we provide cost effective private cloud hosting and full infra management solutions across your business applications, from ERP to Office 365. Cyber security, redundancy, business continuity and high performance networks ensures the savings on internal IT management and peace of mind flow to our customers. Cloud first and Cloud foremost has been in our preferred strategy for many years, ensuring our clients are not left behind either in their supply chain management or their customer efficiency of engagement.
Solution Evolution
Because your business and its operating environment continues to evolve, so does the need for your technology platform to not only respond, but lead your competitors. That’s why you can expect to hear from us when our team hunts new solutions that will benefit your business, on a continually informed basis and with quarterly horizon planning sessions.
We’re ready to start the conversation.
Listen First
Our first priority is to listen. We hear you. Without understanding client imperatives and challenges, out of the box solutions will always miss the mark of your expectations.
Innovation Always
Our teams strive to create solutions that fit. And fit comfortably with all stakeholders. Technology products often have limitations but creativity doesn’t. That’s why our teams are challenged and not afraid to collaborate across our team intelligence and partner network breadth for wholeness and completeness in our delivery.
Results Driven
We hold ourselves accountable to you for the integrity of our work product. We only get better when you do. Delivering the result you engaged us to deliver means we will always dig deeper when we need to.
YEARS EXPERIENCE
Completed Projects
Our Customer Commitment
Team Targeted
From our first project charter kick off, we strive to create and identify the best team in depth, experience and availability, both from within the responsible client talent pool and our own expertise, in order to achieve the required project outcomes. We bring on board subject matter experts from our trusted partner advisories where required to ensure nothing is missing in project governance, delivery or support.
Conviction in Commitment
Delivering technology projects is not without difficult conversations from time to time. The base line discussion plan for those challenges is always what is the best outcome for our client. A conviction in sustaining the relationship with our customer that produces value for their enterprise is the overarching commitment in all that we do.
Executive Team
Trusted relationships, longevity of integrity and professional excellence is at the core of our business.
IAN HILL
MANAGING DIRECTOR
Ian’s extensive experience and knowledge of advanced business software extends over three decades. Ian is responsible for leading CitySoft’s sales and marketing activities across Australia, Asia and the UK. Few Australians have the depth of real world business software solution implementation experience that Ian has.
Ian has solution designed SAP and Sage systems for small to medium sized businesses and mid-sized enterprises, and has helped create project plans that deliver immediate and long-lasting value for CitySoft’s clients, for 32 years. Ian is Australia’s most awarded Sage business partner and one of SAP’s leading consultative sales representatives.
WARREN HETHERINGTON
CHIEF OPERATING OFFICER
BRUNO USTARIZ
CLIENT SERVICES MANAGER
THIERRY VAIDIE
TECHNICAL SERVICES MANAGER
FATEH AHMED
SENIOR ENGINEER – CLOUD & INFRASTRUCTURE
“There were a number of things that were important, one being having a really good business partner who could help us through the journey and that’s where CitySoft came in. Noteably, they’ve got experts in the EDI side.”
Damian Burke – Global CFO Kookaburra Sports Group
Awards
Our greatest rewards, come from delivering quality Sage X3 projects including some of Sage’s most complex and largest sites from around the globe.
- Sage X3 Customer Experience Excellence ANZ 2021
- Sage X3 Business Partner of the year ANZ 2011, 2012, 2013, 2014, 2016
- Sage X3 Asian Partner of the Year award 2016
- Top 50 Partners Worldwide 2016
- Sage President Club membership status in 2016 & 2017
- Sage CEO Circle & Net New Sales Excellence & Growth title 2017
- Sage X3 Business Development Excellence 2020
Contact Us
Take the next step & get in touch with a solution architect today
7/431 Burke Road Glen Iris, Melbourne VIC 3146
