About Us
CitySoft are a mid-sized professional services firm squarely focused on providing and supporting companies with high-value Sage and SAP ERP centric Business Management Solutions.
What We Do
Implement World-class ERP Systems
CitySoft represents market leading Sage & SAP ERP systems
Solution Design
Meet our client’s unique business challenges with a tailored business system
ERP Project Delivery
Deliver quality ERP projects
Support Services
Provide industry leading Technical & Functional support services
Cloud Management
Deliver First Class Cloud Hosting & Infrastructure Services
SIMPLICITY
AGILITY
INNOVATION
INTEGRITY
TRUST
Executive Team
Trust, integrity, long-term valued relationships and professional excellence are at the core of our business.
IAN HILL
MANAGING DIRECTOR
Ian’s extensive experience and knowledge of advanced business software extends over three decades. Ian is responsible for leading CitySoft’s sales and marketing activities across Australia, Asia and the UK. Few Australians have the depth of real world business software solution implementation experience that Ian has.
Ian has solution designed SAP and Sage systems for small to medium sized businesses and mid-sized enterprises, and has helped create project plans that deliver immediate and long-lasting value for CitySoft’s clients, for 32 years. Ian is Australia’s most awarded Sage business partner and one of SAP’s leading consultative sales representatives.
WARREN HETHERINGTON
CHIEF OPERATING OFFICER
As Chief Operating Officer at CitySoft, I am driven by a commitment to operational excellence that aligns our strategic goals with our clients’ aspirations. My responsibilities extend beyond day-to-day management; I focus on enhancing our organisational efficiency through innovative process optimisation, ensuring that our teams are equipped with the tools and insights needed to excel. I am dedicated to fostering a culture of continuous improvement, where collaboration and creativity thrive, empowering our teams to deliver exceptional service and solutions that not only meet but anticipate our clients’ evolving needs in a fast-paced digital landscape. Together, we strive to turn challenges into opportunities, driving success for both CitySoft and our valued partners.
We’re “good” different
CitySoft Consulting, led by experienced industry personnel, are “good” different. Each practice in the CitySoft Group take a team approach to implementing and supporting our clients. The team approach and our experience produce better outcomes for our clients.
We offer a structured career path for our consultants with progress requiring vendor certifications and industry experience.
CitySoft’s Sage X3 team
CitySoft’s Sage X3 team members have delivered more Sage X3 projects and have more years of experience than any other Sage X3 partner in this region.
- Dan who joined CitySoft from Sage Centre of Excellence (COEx) is a star. His cognitive abilities are elite and his ability to articulate solutions are unrivalled.
- Bruno started his consulting career with Adonix in the eighties. (Sage acquired Adonix and renamed it Sage X3). Bruno’s Sage X3 knowledge is phenomenal.
- Sesha is our mild-mannered development manager adeptly managing a team of CitySoft developers and technical installers.
DAN SOUTHERN
SAGE X3 PRACTICE MANAGER
BRUNO USTARIZ
SAGE X3 CONSULTING MANAGER
SESHA GIRIDHAR
SAGE X3 APPLICATION DEVELOPMENT MANAGER
FATEH AHMED
SENIOR ENGINEER – CLOUD & INFRASTRUCTURE
CitySoft’s SAP team
Our SAP Business One and Sage 300 and Intacct ERP consultants combine their technical and functional skills to help clients gain the greatest value from their ERP system.
- Tripthi excels in both solution design and project management making her a valuable project resource.
- Sudhir hails originally from SAP R3 / S4HANA and brings a wealth of functional and technical experience into the SAP Business One team including SAP’s in memory HANA technology. Sudhir is analytical, thorough and engaging.
- Rishabh’s advanced SQL expertise and technical expertise complements his SAP Business One product functional expertise.
TRIPTHI POOJARI
SENIOR SAP CONSULTANT & TEAM LEADER
SUDHIR TAMILVANAN
SENIOR SAP CONSULTANT
RISHABH SHARMA
SAP CONSULTANT
Experience Counts
For many, ERP project and investment success is hard to come by. Success or failure often comes down to your ERP technology partners level of experience.
CitySoft boasts the most experienced and best resourced Sage X3 ERP team in Australasia and our SAP Business One practice also leads the way in Australia on both the expertise and resource measures.
CitySoft’s project processes and disciplines deliver successful projects. Both Sage and SAP have acknowledged CitySoft’s expertise and ability to successfully deliver the largest and most complex projects with the one consistent project methodology applied to all our ERP projects.
Our mature support services are responsive, readily available and staffed by product specialists which minimizes unexpected business disruption.
ERP Project Delivery
An overlay of project management and governance supports a multi-phased project plan that delivers successful projects. We utilize the best parts of SAP and Sage iSigma project methodologies and avoid short-cuts and compromises. We even created our own collaborative cloud tool called TrackMyProject to help all parties successfully navigate through the many project tasks and phases that lead to project and investment success.
Support Services
CitySoft offers a Master Services Agreement (MSA) which is essentially a monthly retainer for an agreed number of hours at a discounted rate that can be used for support purposes and system improvements. CitySoft utilize the HALO case management system and offer extended support hours. Our support teams are resourced with dedicated support staff.
Integrations & Developments
Business success and leadership in today’s digital economy requires adoption of system automations, integrations and customizations. Companies cannot obtain full business system value without incorporating these elements into their IT ecosystem.
CitySoft’s technical prowess with the Sage and SAP development tools means our clients can automate, integrate and optimize business processes generating the strongest ROI from their system investment.
Cloud Migration & Management
CitySoft’s NetCloud company provides tailored cloud hosting services. We are certified vendor cloud partners and offer a range of services orientated to a client’s preference for either private or public cloud resourcing. Our Cloud services and products are heavily focused on delivering business grade security, performance and scalability.
Practical Solutions
CitySoft creates business-wide solutions based around either a Sage or SAP Business One ERP system. We add products from the vendors partner program when a business case exists for their inclusion, and we create bespoke extensions and system integrations using the SAP & Sage recommended technology tools.
We don’t just do ERP software. We understand the real value of an integrated business system that involves far more business processes than those covered by even the most accomplished ERP system. At CitySoft we seek to automate business processes that free up staff to analyse data rather than having to laboriously collect arrange and prepare data. Affinda, Zebra, Lascom and Evocon are prime examples of partnerships adding great value to the core ERP systems CitySoft represents.
Testimonials
“We wouldn’t have achieved our growth ambitions without CitySoft and Sage X3 ERP. It enabled our business to expand into new markets and new countries with great confidence.”
– Nick Lawson, PSC Insurance Group
“SAP Business One has delivered Rapid Aluminium a huge number of business benefits not the least of which is timely information presented in a manner that supports informed decision making across all our divisions”
– Rachel Ladson, CFO Rapid Aluminium
This sale will see Sage X3, Sage ASIA and CitySoft gain further traction in Asia” I would like to thank CitySoft (Anthony, Ian, Cindy, Bruno, Thierry) for brilliant presales, service provisioning and commitment to invest in Asia.”
– Sara Lua, Vice President of Sage X3 Asia
Connect with CitySoft
New Business System
Whether it’s day one of your investigation or time for a product demonstration or pricing proposal, CitySoft are ready to assist you. Our team are respectful not pushy and we will assist you with accurate, unambiguous information that helps your evaluation of product and consulting firm partner.
Change to your support arrangement
Business system support comes in all shapes and sizes and with varying levels of competency and availability.
At CitySoft we operate a fully manned support desk and use HALO case management software to expedite support to reduce the impact of an unexpected system issue.
We demystify each vendors partner changeover process for you removing impediments that could otherwise negatively impact your day-to-day business activities.
Lastly, we create, with you, a list of imperatives and system improvements and a timetable that is achievable and which produces the greatest value for your business.
“There were a number of things that were important, one being having a really good business partner who could help us through the journey and that’s where CitySoft came in. Noteably, they’ve got experts in the EDI side.”
Damian Burke – Global CFO Kookaburra Sports Group
Contact Us
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