Coresystems Field Service Software

CitySoft is not unfamiliar with Coresystems software having previously sold early versions of Coresystems time capture software, and the Coresystems eCommerce software - ePages a B2B and B2C eCommerce solution for SAP Business One.

The cloud field services system is specifically targeted at companies providing technical services. It manages scheduling of a field services team across Adhoc and scheduled appointments.  A cloud based system, Core systems for a field services team is available on and off line on mobile devices, and will help organizations providing technical services to improve customer service and utilization.

The system consists of a resource and route planner, time & expense tracking, material management, & checklists and includes a whole host of reports, feedback, enquiries and assessments to streamline on-going customer service and equipment maintenance. Your resource planner can drag and drop service orders whilst creating optimal service call routes. Service technicians can use Coresystems field service software on line or off line to capture project or job times and travel, check past equipment service history whilst also obtaining sign on glass client acceptance of job completion. Materials can be reserved for jobs and ordered in for jobs and job quality can be managed through electronic job checklists. The Coresystems field service software handles scheduled and Adhoc service calls and offers client job creation via your Web portal.

Coresystems Connect allows you to create a branded customer portal where your customers can initiate a service request, on line, 24/7

Tag your equipment with a QR code and more identifiers if you choose such as RFID, NFC, BLE or iBeacon so your customers can simply scan their device to initiate a service request.

The generated service request in coresystems will provide your service manager with contextual information such as service history, customer ID details and equipment status streamlining the entire request to service delivery chain.

Coresystems field service software utilizes the power of SAP B1 to deliver providers of technical field services a complete end to end business system. Coresystems field service software is an industry leader. It is built with modern Web technologies, and works on mobile devices freeing companies to deliver services, record and access information productively, efficiently and profitably