I’m looking for service and support for my SAP Business One | Sage 300 | X3 advanced business software system
Companies obtain great value from professional services firms in the advanced business software market place when their supplier uses experienced consultants with deep product knowledge & business acumen and where front line staff are supported by a quality management governance and services framework. It also helps when the best people also understand the value of fairness, transparency and plain speaking. This is CitySoft. What we say is what we do. Importantly and unlike some of our competitors CitySoft help companies maximize their return on investment by utilizing as much of the software system capabilities as possible. We take an active interest in helping you extract great value from your business software system.
Master Services Agreement
Our Master Services Agreement (MSA) is a monthly retainer sized and priced to best match your particular system support and on-going investment needs. The MSA incorporates HELP Desk services, on site services and recurring services designed to ensure optimal system performance.
Unlike some competitor plans any unused CitySoft MSA in any month simply rolls over to be used when required perhaps on upgrades or major system extensions and expansions.
CitySoft’s HELP Desk suits businesses who have used the business software for an extended time and smaller uncomplicated businesses where support needs are minimal. Our HELP Desk resources and systems are dedicated to providing our clients with quality support. Our clients aren’t pushed to an off shore help desk support holding pattern or left speaking with junior resources who inevitably hand you over to a consultant busy on project service delivery elsewhere who you guessed it – bill you on top of your HELP Desk charge. The annual fee provides a level of security that system matters can be addressed quickly and effectively with minimal business disruption.
CitySoft lead the market with respect to producing quality project outcomes and providing quality post project support. Our clients obtain greater value from their investment in advanced business software because CitySoft configure real practical business system solutions based upon using SAP or Sage advanced business software as the system cornerstone. Our project management and engagement model de-risks our clients from investment regret. We even created our own collaborative software application called track my project that helps clients and CitySoft successfully introduce new advanced business software projects.
Investment blow outs and sub-standard project outcomes are the hallmark of advanced business software system projects.
Post Project Support
CitySoft offers to provide companies with a post project support arrangement that recognises the particular stages of post project system support. Our clients can access our HELP Desk support services based on the purchase of an annual HELP Desk service or on an as required basis essentially a pay as you us arrangement. Our Master Services Agreement leads the market as the most comprehensive and structured post project support service. CitySoft provide all first level support to clients for SAP Business One, Sage X3 and Sage 300-CRM and the various applications surrounding these core products. We operate a dedicated Support department covering both technical and functional support needs.
Call 1300 762 762 to obtain an obligation free price to support your SAP or Sage advanced business software system including any independent software products that form your business solution
CitySoft also offers integration services for SAP Business One and Sage 300 using Web services and SAP & Sage platform tools to automate and streamline data exchange between systems. Our teams have experience integrating EDI, eCommerce and industry specific systems with SAP Business One, Sage 300 and Sage X3.
CitySoft operates the best resourced and most experienced Sage X3 technical team in Australasia.
CitySoft’s functional product consultants have the product training and business experience to help solve business issues, identify opportunities for you to get more out of your advanced business software system and the knowhow and support at CitySoft to, at the right time, introduce team members from our project, IT, technical or business intelligence divisions, who have a depth of knowledge in their chosen discipline, to provide you with the highest levels of care and advice on any system or business related matter or opportunity.
Our functional teams supply our clients with product training, consulting, and configuration, business process improvement, reporting and business intelligence services all designed to impart knowledge and empower our clients to extract maximum value from their system investment.
We differ from our competition because we strive harder to deliver value. Whilst our competitors appear happy to fix problems, often the same one several times, CitySoft seeks to find ways to add service value